Customer Service

Shipping and Delivery

As a customer, you have the option to choose the shipping option that works best for you, default will be via speedpost.

The option that you choose and the destination of the order determines the cost of your shipping as well as the length of time it will take to get your order. All shipping times are dependent on product availability.

Please note that "Estimated Shipping Time" refers only to the time it takes the carrier from pickup to delivery. Delivery time may vary from the below estimated time depending on customs clearance, delays in the destination country, missed or cancelled despatches.

Return and Exchange Policy

All returns and exchanges are determined on case-to-case basis, at the discretion of Imperial Studio.

Please notify us within 3 days upon receiving your item.

For Singapore customers, you may bring back the defective product in its original packaging to the store where you bought the product for verification. You are required to present your receipt when making your claim.

For international customers, please contact us first with supporting photos and detailed explanation. Upon confirmation of your claim by us, you may then proceed to send back the defective products in its original packaging to our store.

Note, we do not cover shipment and customs expenses for international returns. The Customer will be responsible for all shipment and customs expenses.

We do not do exchange or refund for:-

  • Item/packaging damage as a result of transit or mishandling by postal services
  • Manufacturing defect or QC issues affecting random pieces
  • Factory seal on products has been broken; or if item has been played with.
  • Paint over or undersprays.

Payment and Pricing

Bank Transfer and Paypal for Singapore Customers. Paypal for international customers.

All prices are quoted in Singapore Dollars.

Payment instructions for Bank Transfer:

Account Name: Imperial Studio Pte. Ltd.
OCBC Current Account number: 511-245714-001
Swift Code: OCBCSGSG
Bank Code: 7339

Note that for wire transfer payment, buyer should bear responsibility of all bank fees, including beneficiary fees (S$20-35 depending on remitting bank). Please be sure to make this known to your bank. Payment instructions via PayPal:

PayPal account: belindagoh02@gmail.com

Note for PayPal payment that customers must include the 5% PayPal fee and currency in SGD.

Failure to comply may result in your order being cancelled and refunded.